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Laserfiche Client - User Unable to Import Files - Error Code 9009

Laserfiche
Updated February 21, 2020
asked on February 21, 2020

Hi, 

I have a user who is responsible for importing files from a separate server into Laserfiche, using Laserfiche Client version 9.2. The user has the ability to perform all Feature rights, but she has no Privileges. 

Lately this user experienced error code 9009 after the volume ran out of space. We increased the volume so that that user can continue with the import process; however, the user kept receiving the same error.

I tried to import the files from the same server to Laserfiche and it worked for me. I also tried to import sample files from my workstation into Laserfiche Client (I have version 10.1 on my machine) and it worked as well.

 

My question is what could be causing error 9009 for the user? I am able to perform the import but she cannot. BTW, I am the super admin.

 

We have Laserfiche Rio 10.3 installed in our premises. Thanks.

 

Sincerely,

Wissam

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Answer

SELECTED ANSWER
replied on February 21, 2020

Error 9009 does indicate that the volume is full, so expanding it should have resolved it. The only thing I can think is to triple-check that the user is trying to import to the volume you expanded and not to another one that is also full.

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replied on February 21, 2020

Thanks. That was the case. 

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