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Question

Question

routingengineservicehost.exe eats up all my RAM space when i start the Laserfiche Forms Routing Service

asked on February 20, 2020

Please find attached a screenshot of the space eaten by just the routingengineservicehost.exe process in the Resource Monitor. Not sure what is causing this anomaly. I have stopped the service because, if it's running, it takes about 5mins to load a forms page and the whole server becomes slow. Very disturbing.

Can someone assistance please?

Resource Monitor - Forms Eating up RAM.PNG
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Answer

SELECTED ANSWER
replied on February 20, 2020

Can you check your Monitor page for in-progress instances that may be looping out of control? 

6.7.0
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replied on February 20, 2020

Yes. found an instance in progress. Tried stopping it but it won't stop. i see, "current steps" has Multiple steps, "current step start date" also has Multiple steps and "Assigned to" has current steps. Any ideas on how to end such instances?

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replied on February 20, 2020

Hi Jared, 

Thanks for the help. I made a copy of the process and deleted the original process.

After that, the RAM levels are back to normal. Thanks once again

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replied on February 20, 2020

Hi Joseph,

    We would like to know what is the reason of the looping so that we can identify whether we can improve Forms to avoid such issue. Can you open a support case with the downloaded process XML?

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replied on March 2, 2020

Sure Xiang,

 

Will do that.

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Replies

replied on February 20, 2020

Yes. found an instance in progress. Tried stopping it but it won't stop. i see, "current steps" has Multiple steps, "current step start date" also has Multiple steps and "Assigned to" has current steps. Any ideas on how to end such instances?

replied on March 5, 2020

Created a task with a 1hr reminder to the task owner's superior after task deadline. When the task got to that stage, it was ignored for weeks as we were just testing and it kept sending email reminders per hour and going back to sit on same task without interrupting the task. In such a case, does the task need to be interrupted?

 

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replied on March 5, 2020

Yes, if you have a timer boundary event attached to a user task, if the flow out of the boundary comes back into the same user task, you need to set it to interrupt. That way, when the timer hits, it will cancel the in-progress user task, then create a new one. The way you had it set up with not interrupt will leave the initial user task then create a new one each hour. The assignee would then have 2 after the first hour. If you have the timer set to repeat, now both user tasks are on the clock. After an hour, the timer hits for both and 2 more get created. Now you've got 4 user tasks and repeating timers... Exponential growth is no good and would definitely cause this behavior after a few days. 

6.7.0
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