We have done a lot of scanning in the desktop version, where we can open an existing document, hit scan, and automatically add additional pages from the scanner to that document. Now we are moving to the Cloud version. This does not seem to work in the cloud. If I open a document and scan, it scans the pages, then says I have an invalid folder path and doesn't save the pages. There is no option to enter a folder path when I go to scan. I can scan into a folder, where after scanning it allows me to select the folder path. Then I can drag and drop the pages into the document I want them to be added to, but this seems like a lot of additional steps after being able to simply scan directly into the document. Is this the only way in cloud to add pages to a document, or am I missing something?
Question
Question
Replies
Hi Amanda,
At this time, the new browser-based web scanning does not support adding pages to an existing document. The feature is definitely on our radar and it's helpful to hear from you that its part of your workflow. If you need to scan into existing document, you'll need to either:
1) use the desktop scanning option (i.e., choosing one of the bottom two options when it asks how you wish to scan), or
2) merge the documents manually after creating a new document with web scanning. Depending on your repository organization and where you're scanning in the new documents, it may also be possible to create a workflow that automatically merges the documents for you (by utilizing the Move Pages activity). You may also want to run a capture profile in this scenario and automatically route it to an appropriate folder.
I just installed the web application and was able to successfully add pages to a document in cloud. Has your scanning application settings been updated to point to laserfiche cloud? What is the document extension you are trying to add documents to?
When I scan into a document, there is no option to define a folder path, since the document already exists.
If you launch scanning from the client rather than the document viewer, you can specify the path under the settings for the document.
Thank you for your reply Brett! When I open the document it asks how I wish to scan, and I select web scanning. It does work as you said when I launch scanning from the client. When I launch from the document viewer it scans, but is unable to save what I scanned into that document. I receive the error that it cannot find the file path and the scanned pages disappear. I am not sure about the scanning application settings, but I am assuming they have been updated since I can scan into specific folders when scanning from the client and selecting the folder path. But it won't allow me to scan directly into an existing document, like in the desktop version.
In the scenario you describe where you open a document, scan pages with web scanning, and then get an error about the folder path, we are aware of the issue and apologize for the confusion--web scanning is not supported from the document viewer at this time.
If you have other users who may try to use web scanning to add pages to a document, you may be interested to know that the "Scanning Mode" prompt can be bypassed by setting trustee attributes (so that it always opens the desktop scanning application).
[WebAccess]DefaultWebScanMode
Value: w = web scanning, b = basic mode desktop scanning, c = standard mode desktop scanning
[HiddenDialogs]ConfirmWebScanMode
Value: 6 = skip the "Scanning Mode" prompt, 1 = show the "Scanning Mode" prompt
You can learn more about user attributes in the Laserfiche Administration Guide:
https://www.laserfiche.com/support/webhelp/Laserfiche/10/en-us/administration/#../Subsystems/Default/Content/Home.htm
Thank you Jacob. It's good to know that it is on your radar and hopefully we will be able to scan this way in the future. And thank you for your helpful work-arounds.