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Question

Question

Documents are not automatically being version tracked

asked on February 19, 2020

Hi everyone!  I am having an issue with the version tracking feature.  We have opted to track versions on all documents in our repository by checking the "Automatically place new documents under version control" box in the properties of our root folder.  Some time ago we also clicked the "start tracking document versions" button to initiate it for any old items.  However, when I create a new document in any record series or folder, it is not being versioned tracked.  If we manually turn it on, it will be tracked, but the automatic version tracking is not occurring.  I can't find any indication that items created in a record series would somehow behave differently than any other entry, but it appears the case.  Can someone let me know what I am missing?  I am on 10.4.2.  Thank you very much for any insights!

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Replies

replied on February 27, 2020

Hi friends, any idea what may be causing this? Do I need to start a support ticket?  Thanks again!

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