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LF Forms Rio 10.4 - Spinnning for a minute and a half when authenticating

posted on February 19, 2020

Hello,

I have had several reports, I have experienced myself, of the cursor just spinning.  Then times out.  I was even able to video record it.  2 min 20 sec video and took almost 2 minutes to log in after a few errors.  It happened this am and then again this afternoon...  We stood up Rio in July and haven't had this issue before.  Just wondering where and what to start investigating...

We are load balanced and we get the challenge below often and we also get a few others.  We do not login we are using Windows Authentication.

Video is too large to upload but here is what we kept getting after it wouldn't log in challenge:  

Just thought I would try here before submitting a support ticket.

Thanks,

Sue

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replied on February 19, 2020

This is definitely the perfect kind of case for Laserfiche Support. Hit up their live chat or create a ticket. If you have event logs and the like ready it will speed the diagnoses up.

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replied on February 19, 2020

That message is happening on the LFDSSTS page. I would first open the STS configuration page on the server it resides on. There should be a shortcut on the desktop to open it. See if there are any errors after you open the configuration page. That may give you a starting point. You can also look in the Windows Event Viewer and look at the LFDS logs specifically to see if there are any corresponding messages that can point you in the right direction.

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replied on February 19, 2020

Will do.  Thanks!  I'll keep you posted.

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