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Question

LaserFiche Workflow

Workflow

Updated February 11, 2020

asked on February 11, 2020 • Show version history

Hi All,

I have rules intact that run on events like Entry Created , Entry Changed etc on workflows . Strange reason workflows fail to start , I have to resort to restarting of the workflow and workflow subscriber service which further triggers the rules .

Issue is intermittent.

Any help appreciated?

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Replies

replied on February 11, 2020

It's probably best that you contact your reseller and open a case with Tech Support.

As a round of preliminary investigation, you can take a look at the repository tab in the Subscriber Trace and see if there is an error listed there (if there is, it would a yellow warning sign in the top left graph). If no errors are listed, you can also see when the Subscriber last received notifications from the Laserfiche Server and connected to the Workflow Server. If those dates are fairly within 5 minutes or so, then the Subscriber is likely fine.

You can find more errors in the Errors node in the Workflow Admin Console.

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Asked February 11, 2020
Updated February 11, 2020
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