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Question

Question

.NET 4.7.2

asked on February 7, 2020

Apparently version 10.4.2 requires .NET 4.7.2.  Why is it not included in the installer package?

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Replies

replied on February 7, 2020

.Net 4.7.2 is included in the install package. What sort of errors are you seeing?

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replied on February 7, 2020

I couldn't find it to manually run.  On doing an install,  When it got to the step of checking that prerequisit it ran for a long time, like 25 minutes.  finally we stopped it and just downloaded and installed .net 4.7.2 manually.  Then the install ran fine.    This has happened the same way on 2 different customers over the last couple of days.

 

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replied on February 7, 2020 Show version history

Tom,

There are two different .NET Framework installers, Web and Offline.

We bundle the Web installer, a wrapper that downloads the latest patched .NET Framework package from Microsoft. It is much smaller than the Offline installer, which includes the entire package.

The Laserfiche product installers call this .NET Framework Web installer in the Prerequisites step. If it hangs at this point, 99% of the time it is because your server is unable to communicate with Microsoft's to download the package.

Workflow 10.4.2 requires .NET 4.8 (covers 4.7.2 applications) so if you're manually deploying .NET, might as well go with 4.8.

You can find the .NET Web and Offline installers from Microsoft at their site:

Download .NET Framework (list of all available)

Download .NET Framework 4.8

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replied on February 7, 2020

Can you give the path in the install package to find it.  Two of us looked and couldn't find it.

 

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replied on February 7, 2020 Show version history

.\en\Support\NDP472-KB4054531-Web.exe

Which product were you installing?

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replied on February 10, 2020

In both scenario's we downloaded the offline installers suspecting that the web installer might be having an issue, but had no issue with the server getting the full installer and downloading.  It would be helpful if the installer gave some indication of the issue,  and didn't just hang.  We were looking for a file that was more consistent with the naming convention you have previously used, like "dotNetFx45_Full_setup".   That's why we couldn't find the installer to manually run it.  I see it now.  Thanks for your responses.

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replied on February 10, 2020

Sorry for the name confusion, we don't rename them, we just use the redistributables provided by Microsoft.

We'll look into whether it's possible to detect when they get stuck.

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