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Question

Question

Operational Reports Not Resolving Variable Values

asked on February 3, 2020

We have created a Forms process that uses variables to name most of the user tasks within the process. When viewing Custom Reports or Monitor the current task names resolve correctly. However, when reviewing the Operational reports by Task, they do not. Instead it shows the variable name. This happens under Duration, Distribution drop down, and By Task sections. See screenshots below. This is in Forms 10.4.1.172.

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SELECTED ANSWER
replied on February 3, 2020

Those dashboards show average durations for the user tasks whereas custom reports and monitor are specifically looking at the user task from a particular instance. Since we're looking at the user tasks across all instances, we cannot parse the variable value from any particular instance. 

6.6.0
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replied on February 3, 2020

That makes sense. Thank you Jared.

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