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Question

Renew Master License - Forms Authenticated Participants/Retrieval License to Education License

asked on January 28, 2020

A client currently has an older license model using "Retrieval License + Forms Authenticated Participants" in the Identity Providers rules.  This was due to the interim between Forms Authenticated Participants to Educational Licenses and the licensing model had not been updated since.

Now that the client has added a new license for an application from LaserFiche, we are needing to renew the master license in order to add that application to LFDS.  When attempting to do so, we are greeted with a message"

At this point, LFDS does not allow us to renew the master license until we reallocate those licenses to something that either has enough, or none.  Our concern is, if we were to change the rule here:

...for the license to "None", would this then remove those users from any current Forms process or even the Forms Business Process Diagram for User Tasks?  If not, would renewing the master license add the "Educational License" to the drop-down, allowing us to assign that group to that license model and all is well?

 

The other question is why does this group have BOTH "Retrieval License" and "Forms Authenticated Participant" when the filter under "Accounts" only has one?

 

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Replies

replied on February 5, 2020

Hi Paul,

You can do the following:

  1. Change the rule to use license type "None"
  2. Sync in LFDS to remove the licenses from the users
  3. Renew the master license
  4. Change the rule to use the new license type(s)
  5. Sync in LFDS to apply the licenses back to the users

 

This will not affect the users in Forms.

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