Question

Scanning / OCR issue

Version 10

Updated July 16, 2020

asked on January 23, 2020

Hi all, I have a client that scans files from a network drive, no scanner attached to the computer. In the folder are 20 plus files and has it configured to do OCR and scan each file as a separate file not one document. When attempting to do this an error comes up now "failed to create the BPOCR Client.BPProcessEx process" tried to find that error and it all points to a scanner driver issue but that is not the case here. Went through the routine steps with services and reboot to no avail. I've never seen this error ever before and I'm at uninstalling the client and doing a re-install as I think that is all that's going to fix it. Anyone with more information or suggestion it would be appreciated.

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replied on July 14, 2020

Have you had this issue resolved? I currently have a user experiencing the same error.

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replied on July 14, 2020

I've seen this before if you don't re-boot after the install. I'm assuming you've tried that?

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replied on July 14, 2020

I haven't done any install on the users machine. It is a community computer used in their office. I just got a service ticket on the issue and it couldn't be resolved by resetting the scan source.

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replied on July 15, 2020

Do you see the same issue if a different windows user logs in?

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replied on July 16, 2020

I just had another user log in and they were able to scan no problem. Went back to original user and the same error came back up.

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replied on July 16, 2020

Ah ok, so this narrows it down to something windows profile related. Try re-freshing the windows profile of the problem user.

Details on how to do that are here - https://support.microsoft.com/en-us/help/14039/windows-fix-corrupted-user-profile

Hope this helps!

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replied on July 16, 2020

I followed the link but I did something else that resolved the issue. I just deleted the users Windows Account in the admin console and recreated the user with the same group settings. When she reopened the LF client and tried to scan, set the source and was good to go. Thanks again for your help Chris.

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Scanning / OCR issue

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