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Question

Question

Process Insights Reports locked

Forms Version 10
Updated October 10, 2023
asked on January 23, 2020

We recently updated to Forms 10.4.2.381 and were excited to start playing with the new Process Insight Reports. However, we've noticed that sometimes when we pull the report and then click on the details to see the specific instances some of the instance status' are "Locked". And even though the report is filtered for "this month" it is showing a few instances from back in August 2019? Has anyone else seen this or knows whats causing it?

 

Also, it would be nice if we could go back further than January 2020 in these reports :)

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Replies

replied on January 24, 2020

Hi Cassandra, thanks for reporting the issues. Which insight chart did you find the issue? By instance status are locked, do you mean on the right detail pane, the instance link was disabled? If possible, do you mind sending a screenshot?

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View 3 previous replies
replied on January 24, 2020 • Show version history

This one was the Workload report (see attached screenshot). If we close out of the instances list and then reopen the "locked" instances will be back to normal (completed/in progres...) and the August instances will be gone. Sometimes we have to close/reopen a couple of times before if is corrected.

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replied on January 24, 2020

Sorry, attached screenshot here.

Laserfiche Insight Report Error.png
Laserfiche Insight Report Error.png (254.39 KB)
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replied on January 24, 2020

Thank you for the information! We will try to reproduce the issue on our side and investigate the root cause.

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replied on February 28, 2020

Hi Cassandra, a quick update: this issue has been passed to development team. For now, if you want to get rid of the lock status, you could try the following two workarounds:

  • Find out the instances contain the locked tasks from instances list, open the instances details and reassign the task to another user then reassign back to the original user, the original user can submit form again to complete the task.
  • Find out the instances contain the locked tasks from instances list, use the new skip action in Forms 10.4.2 to skip those locked user tasks to move to next step.
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replied on February 28, 2020

Thank you for the update! Just some additional info for the dev team:

We've found that the tasks that are locked were in instances that have already been completed (we have not continued to verify this once reporting the issue). It's why we were so confused they were showing status locked.

 

Please let me know if you'd like us to do further testing to assist.

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replied on October 10, 2023

Is there a SQL query we can run against the Forms database to find all Locked tasks?

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