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Question

Question

Forms draft cannot delete by user or admin

asked on January 22, 2020

I have a user that had saved a form in his drafts. He worked on it and submitted it to complete the flow. The form completed successfully and was stored in the repository. However, the draft is still in his FORMS drafts. Admin doesn't see the draft, and he can't delete it. It's just there and won't go away.

I can open up the form and submit it over and over again from the user's drafts, it re-fires the flow and gets stored in the repository every time.

How can I make this go away?

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Replies

replied on January 23, 2020

I ran into something similar, though a bit different, a few years ago. The text below is from my correspondence with our VAR. Perhaps it might help. 

 

According to Laserfiche Development, the issue of the ghost instances appearing right after the Laserfiche Forms Routing Service has being restarted might be due to a "recovery submission" . If a submissions could not be processed by the Forms Routing services (why? possibly the forms routing service was either down or not responding at the time the submission was submitted), those submissions get stored under C:\ProgramData\Laserfiche Forms\RoutingError. You can check in windows explorer under that path , make sure option "hidden files and folders" is unchecked from Windows to be able to view this folder. When the Forms Routing service gets restarted it will process those submissions again.

 

To ensure the ghost instances do not appear again when the Routing service gets restarted , please backup the "Routing Error”  folder, then delete it , then restart the service and there should be no more ghost instances.

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replied on June 10, 2020

Hello,

We are having same issues with both ghost instances and ghost drafts.

What version of Forms are you ?

We should move to 10.4.2 soon.

Thanks

Veronique

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replied on June 10, 2020

We're using 10.3.1.690. Did you try the resolution that I'd posted previously?

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