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Web Client unauthorized in Document Preview Window

Web Client Version 10
Updated December 4, 2023
posted on January 21, 2020

Hello,

We have a customer who have users that are getting an Unauthorized message when they go to view documents in the document viewer in the LF Web Client.  They can see the Thumbnail images.

These same users are able to view the documents without issue in the LF Windows Client.

Appreciate any feedback,

Jeff Curtis

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replied on January 21, 2020

Do they get the message for all documents or only Microsoft Office documents?

If the latter, it may be a known issue with the Laserfiche Document Preview Service (LDPS) in Laserfiche 10.4/10.4.1 when accessing the Laserfiche web client at a URL other than its true FQDN and/or via a proxy. Let me know if so and I'll find the workaround instructions for you.

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View 3 previous replies
replied on January 22, 2020

Hello Rich and Samuel,

Customer issue resolved after they rebooted their LF Server.  No further action was taken.

 

Thanks Again,

Jeff Curtis

2 0
replied on November 30, 2023

Hi Sam,

 

Is this still a known issue or has it since been resolved? If there are still workaround instructions for this issue, please can you forward them ASAP?

 

Cheers!

Chris

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replied on November 30, 2023

Chris,

Are you specifically referring to the LDPS / MS Office docs-only issue I described above? If you're encountering it, please let me know exactly what version of Web Client it occurs on.

This post was almost four years ago, so it may be resolved in newer versions. If not, I vaguely recall the workaround being putting in a local hosts file entry for 127.0.0.1 for the Web Client URL hostname on that server.

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replied on December 1, 2023

Hi Sam,

 

Thanks for the swift reply.

 

This is WA 11, the latest and greatest flavour. No worries, I'll raise a support case.

 

Cheers!

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replied on December 4, 2023

Just an an FYI, didn't raise a support case, but changing the anonymous authentication on the Laserfiche website from disabled to enabled resolved this issue. Weird......

 

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replied on December 4, 2023

Interesting, thanks for the update. That's the state that the installer should configure the site to initially, so you don't need to worry about whether that is supported. We need to allow both Windows and anonymous access because of the range of authentication options that we support.

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replied on January 21, 2020

I've only had this happen in Internet Explorer and after the user gets a PC upgrade.

Try unchecking "Display intranet sites in Compatibility View" and see if that helps

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