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Question

Question

Forms seems to be overriding Save As Draft

asked on January 16, 2020

I have three forms processes with multiple approval steps where users come back to the form and attach documents as they are recieved so they need to save these in process forms as drafts until they get all the documents they need. 

When I click save as draft, the little window where you can see the email address with the message about it being in my drafts pop up and then disappears almost immediately and goes to the page "Thank you for your submission" blah blah 

 

What could possibly be causing this? 

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Replies

replied on January 16, 2020

Does the draft get submitted? Is someone else working on the same draft?

You may need to open a support case so we can get a recording of the issue and troubleshoot further. 

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replied on January 16, 2020

No, it's not in the Drafts folder and currently, no one else is using it. I can start a supportcase, thanks! 

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