I have a complex approvals sub-process with 14 parallel approvers, each selected based on criteria in the main process.

Almost all approvals have processed through successfully.  That said, I have two which are stuck and I have not been able to troubleshoot or find anything on answers to help.  In each case, all approvers did their approval and the others bypassed accordingly.  In each case, I have traced each stuck approval through to it's respective "End Parallel Department Approvals" step, accounting for every step for each of the 14 paths.  The only thing that remains is the end of the sub-process to move the document on.  I normally can find and diagnose the issues but am at a loss on this one.

As a note, there were two steps which were not in use (see the voids which are shown in the picture below) which I thought were disconnected before these ran, but I eliminated in trying to troubleshoot.

Going forward, I need to determine two things:

1. What caused this so that I can prevent this from occurring again?

2. How do I move these two documents along to complete the forms process?

Thank you,

Jason