asked on January 3, 2020

What is the expected timeout when editing a document in Office 365 through the Laserfiche Cloud Web Client? The following popup appears every 20 or so minutes even if the document is being actively edited the whole time. The popup forces the user to refresh the page, bringing them back to the top of the document. 

This behavior does not happen when editing a non-LF document directly in Office 365 Online. It only happens when editing a LF document in Office 365. Any insights in to why this is happening would be appreciated!