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Question

LF Cloud- Sing In getting Access Denied "Your are not currently subscribed to overage notifications"

Administration Laserfiche Cloud

Updated December 17, 2019

asked on December 16, 2019

Hello,

We have a few customer who has emailed us that when they initially login into LF Cloud they get two Access Denied pop-ups, on a Usage page, with the error message "You are not currently subscribed to overage notifications"

They can click to close Access Denied pop-ups and function normally in the LF Cloud setup, but if they try to click on the Subscribe link next to the message, they get access denied again.

I have looked at Repository Administration->Accounts and Users and can't seem to find the setting to enable that.

Appreciate any tips,

Jeff Curtis

LF Cloud Usage Error-121619.PNG (41.34 KB)

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Replies

replied on December 17, 2019

Hi Jeff,

If someone reports encountering this again, please have them try:

Log out of Laserfiche.
Log in with the account they'd like subscribed to the overage notifications.
From that same tab from step 2, attempt to subscribe to the overage notifications.

If the issue persists after trying those three steps, please file a support case ticket and provide them the account id(s) of customer(s) who have reported this behavior recently. (Please do not include account ids here, as it is public)

Hope this is helpful.

Regards,

Mario Madrigal

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LF Cloud- Sing In getting Access Denied "Your are not currently subscribed to overage notifications"

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