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Question

Question

Importing an existing document causes two changed rules which in turn runs the workflow twice

asked on December 13, 2019 Show version history

Hi,

I have a workflow that adds and populates a template to a document when it is dragged and dropped into a repository. This uses the 'created' rulename to trigger the workflow and works fine. The document is automatically versioned on importing.

If I drag an updated version of the document into the repository it updates the already existing document and attempts to modify the template fields. This uses the 'changed' rulename to trigger the workflow but unfortunately it triggers the workflow twice almost simultaneously.  I'm not sure if it is because when you update the document it will ask for the version comment which it takes as one change and updating the file as another change.

In my rule list I have eliminated the workflow user to ensure it isn't the workflow triggering itself. When I check the subscriber log it definitely shows the two changes as being made by the initiator and not the workflow.

Is there a way around updating a versioned document without triggering the 'changed' rule twice ? I am currently running version RIO 10.2.

Cheers

 

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Answer

SELECTED ANSWER
replied on December 23, 2019

You could add a "entry changes" condition and specify that it must include a "electronic document change". That should exclude the version comment change.

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