Question

Error generating pages from pdf

Laserfiche How To

Updated December 11, 2019

asked on December 10, 2019

We have a lot of departments that want to append/merge documents to existing electronic files that were scanned in by our LF scanner. These other documents are coming in as pdf's via email though, and when I try to generate pages so that I can merge them into the existing documents I get this error:

Error generating pages for 'EFT Change.pdf': Could not load file or assembly 'O2S.Components.PDFRender4NET, Version=4.7.4.0, Culture=neutral, PublicKeyToken=6753860be21d84fbDÕI>Døý `þý •Ëë Unknown error. [6000] [6000]

I tried to check/uncheck "Preserve PDF annotations on Laserfiche pages" and that doesn't seem to make any difference. I'm a fairly new user so if I'm missing something obvious I apologize. Any help with this would be greatly appreciated!

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Replies

replied on December 10, 2019 • Show version history

Looks like your machine might have a problem with the assembly reference for the tool Laserfiche uses to generate pages from PDF documents. Have you tried on a different machine/PC? Are you doing this through the desktop client or the Web Client?

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replied on December 10, 2019

I haven't tried it on a different PC, I am using the Desktop Client. I will try testing it on someone else's PC and see if that makes any difference.

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replied on December 10, 2019

We got it to work on one PC, but not another that we tried, so 1 of 3 works. I'm unfamiliar with assembly reference, so is there any more help you can give as to what I'd be looking for to duplicate from the working PC to the other two?

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replied on December 10, 2019

Well the installer should handle the assembly references for you, so I'd try a repair install of the client. If that doesn't do anything, my next step would be to uninstall and reinstall the client on the affected machines.

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replied on December 11, 2019

What version of the Laserfiche Client are you using?

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Error generating pages from pdf

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