Hello,

We have a Customer who is starting to have more users using Forms.

The Customer is hearing from the employees, that when logging into forms where the session redirects to STS it just spins there until timing out.

They are a RIO system and utilizing the LFDS option in Forms.

I am not seeing any relevant errors in the Forms Logs.

Only thing we have found is the following entry in the WEBSTS logs:

LicenseManagerWebSTS.Infrastructure.Exceptions.WebSTSException: An error has occurred ---> System.TimeoutException: The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: The HTTP request to 'http://localhost:5048/LicenseManager/sts' has exceeded the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout. ---> 

We are not sure if these errors correlate to the exact time a user hits the spinning issue.

Appreciate any pointers on this.

Jeff Curtis