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Unable to merge extracted text to an existing .pdf

posted on November 27, 2019

I have run into an issue in Quick Fields where I'm able to pull text from a separate layer of a .pdf, however I can only merge the text with the .pdf if I choose to merge the changes to a new, separate file. 

When I try merging the changes to the existing file, it doesn't appear any changes are there, even after selecting Replace as the Merge Action, and choosing to store either text or both text and image.  I don't think permissions would be the issue here, as I'm able to create a merged document as a new file, and I also followed the video provided in another post regarding how to merge changes to an existing document, and although this worked for me elsewhere (specifically when trying to shrink existing documents), this doesn't appear to work for me here.  

Looking at the temporary directory where documents are located prior to storage, I can see there is a .pdf and .txt file for the existing document, so I find it puzzling why this might not be working? 

Thanks in advance to anyone who might be able to help me out!

Marty Gaffney - Network Analyst
Town of Okotoks

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replied on December 9, 2019 Show version history

As Marty's reseller I've done my own testing on this and can confirm the following behaviour even in my own test environment with my own files. What I would say is that the document class selection for Merge Action: Replace doesn't seem to work with text or images. If there's no file already there what's stored by QF is perfectly fine. If there's an existing file there it doesn't Replace EITHER text or images. It just seems to ignore everything even though there's no error in QF.

This is also on a brand new QF installation and new test session I created just for this purpose. Here's my Document class option and I'm even trying to generate images and text and overwrite. Both images and text show up in QF just fine but nothing arrives in the document in LF that we're trying to overwrite. I'm also a full admin user in a demo environment just to test this behaviour so it's not permissions issues.

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