Question

Workflow causing field values to be blank?

Workflow

Updated November 27, 2019

asked on November 27, 2019 • Show version history

Hi there,

I have a simple filing workflow that grabs the starting entry, invokes a more complicated filing workflow then ends.

The issue is (and I can confirm this) that some of the fields are being deleted by workflow some point in the process for some documents.

So for example

My previous version has Document No, File ID, Sheet No all filled in and working as expected. The document name is made up of this.

The filing workflow runs through this - once it hits retrieve field values it says these values are blank and I have to revert the document to get these values back.

My confusion is that the assign field values in my screenshot never gets accessed anymore so literally all that is happening is retrieving value and it can't find it from the starting entry. Is it something with the shortcut being deleted?

It's also only a small number of documents this is happening to.

Workflow version is 10.2.0.216

my screenshot shows that the retrieve field values that are blank, which is unusual since they are 100% filled out as they hit this workflow as the instance has them in the name from the previous version.

losingFieldValues.PNG (9.17 KB)

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Replies

replied on November 27, 2019

Have you confirmed that in the invoke workflow activity you are passing the correct entry as the starting entry?

On the retrieve fields activity have you confirmed you have it set to read the correct entry?

When the assign field values activity is not hit, what is your conditional statement?

For troubleshooting, have you tried using a retrieve fields / track tokens activity combination right before the invoke workflow activity to make sure it is reading the fields and do indeed have values prior to the invoke?

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replied on November 27, 2019

Did you check if other workflows run on this entry at the same time?

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replied on November 27, 2019

The other workflow that invokes this one should end before this kicks off as it's the last activity. There shouldn't be anything else running at the time

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Workflow causing field values to be blank?

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