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Question

Question

Laserfiche 10.4 Outlook add-in default file type

Laserfiche Version 10
Updated November 26, 2019
asked on November 22, 2019

I'm currently having an issue whereby a user tries to attach a Laserfiche Document to an email using the add-in on Outlook.

 

When she selects the file from the folder, the default file type is set to Link rather than Note. I'm just wondering where this default is set up.

 

I have looked in Laserfiche (Tools - Options - Download - Email - Download Method) and the default file type is already set to Files.

 

I have recently updated her to the latest version of Laserfiche but I'm unsure if this issue was occurring before or after the upgrade (I can find out if need be).

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Answer

SELECTED ANSWER
replied on November 26, 2019

This is controlled by the Download options.

From the desktop client, go to  Tools\Options\Download\E-mail.

From the web client, go to Options\Download\Send E-mail.

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Replies

replied on November 25, 2019 • Show version history

 

When she is attaching the file, is she leaving the "Attach as type:" set to link?  She can change it to copy and it attaches as a pdf. 

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replied on November 26, 2019

Hi Amberly, thanks for the reply - yes, I have asked her to change the type to Copy but every time she tries to attach a document, it is defaulting to Link.

 

I was wondering where the "Attach as type" option is set (or if the option to set it even exists) because I wanted to set the default to Copy.

 

Thanks,
Pip

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SELECTED ANSWER
replied on November 26, 2019

This is controlled by the Download options.

From the desktop client, go to  Tools\Options\Download\E-mail.

From the web client, go to Options\Download\Send E-mail.

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replied on November 26, 2019

Hi Miruna,

 

Oh ok, I was so close! I just looked again and I missed the checkbox to include the linked documents as attachments.

 

Thank you for your help,
Pip

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