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Question

Question

Mobile app requires login everytime

asked on November 20, 2019

Using iOS and Android, I need to relogin Laserfiche's mobile app every time entering the app.

 

How can I configure the system so that no relogin required within a certain hours, say 24 hours?

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Replies

replied on November 20, 2019

Lawrence, have you checked the automatic sign out configuration in the LF Mobile Configuration?  We want people to login so that their data isn't accessible if their phone is compromised, so ours is set to 5 min.

LF mobile.PNG
LF mobile.PNG (53.17 KB)
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replied on November 20, 2019

I've already extended the logout period.

However,  I need to relogin Laserfiche's mobile app every time entering the app without signout.

Any configuration to auto login within 24 hours?

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replied on November 24, 2019

Instead of login every time, is it possible to add biometric authentication, i.e. Face ID or Fingerprint,  in next version?

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replied on November 27, 2019

I would like to enable Face/Touch ID actually.

 

However, after reviewing the page

https://www.laserfiche.com/support/webhelp/laserfichemobile/10/en-us/iphonemobile/Advanced/Content/App_Topics/How-to-Begin.htm

May I know the rationale behind? Can Face/Touch ID enabled using LDS in next app version?

 

In addition, does it means that single sign-on cannot enable "Remember me" below? 

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replied on November 27, 2019

I would like to close the case if you can provide a formal reply. Please.  

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