Question

Lookups working in preview, not in production instance

Forms

Updated November 25, 2019

asked on November 18, 2019

We have a form that does a fairly large lookup on page load, based on several rules, from an external SQL Db.

When I preview the form from the designer, the lookup populates almost instantly.

When I start the business process and open the form in production, the first rule is run, which is a condition for much of the remaining rules, but the remaining rules never run.

I do not see any pertinent errors in the event viewer. Both versions are running from the same server.

Anyone have any ideas?

Thanks

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Replies

replied on November 19, 2019

What version of Forms are you using? You can use Chrome DevTools to inspect the Network requests and check what is the difference between preview and open the form in production.

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replied on November 19, 2019

We are running 10.2.1.246.

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replied on November 25, 2019

There is no known issue that lookup rules works on preview but not work in production, we need more information to trouble shooting this issue. Can you please open a support case with your VAR with following information:

1. exported business process,

2. backup of the external database

3. screenshots for the lookup rules configuration

4. video to demonstrate the issue

5. network trace taken with Chrome DevTools

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Lookups working in preview, not in production instance

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