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Question

Question

Second Workflow not reading when first workflow drops file

asked on November 18, 2019

Hello all,

So I've built a workflow for a new template that we just started utilizing, that will take the files that come in, and change them to the templates that match our current workflows for filing. However, when it takes the file, changes the template, and moves it to the Incoming Scans folder, the workflows already in place aren't picking it up for some reason. If I manually move the file out, and back into the folder, it takes it and renames and moves it just fine. Just for some reason when the workflow does it there's a disconnect. I've double checked my rules and they seem to be just fine, I have one for created docs, one for moved docs, and one for edited docs, so that any way they come in, they should be picked up. Any help or troubleshooting would be greatly appreciated!

 

Thank you

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Answer

SELECTED ANSWER
replied on November 18, 2019

Are you excluding the user specified in the connection profile from starting rules?

You can see how the start conditions were evaluated in the Subscriber Trace.

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replied on November 18, 2019

That was it! I can't believe I missed that in the starting rules, thank you very much!!

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