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Question

Question

generate pages causes image embedded in pdf field to disappear

asked on November 14, 2019 Show version history

I just noticed that a process that was working for years has suddenly stopped working as expected.  A workflow that creates a pdf and fills in fields no longer shows the image that is embedded into one of the fields.  In looking back to when this started (January of 2019), I also see that the fields are now grey were they were not before (maybe a clue to what is happening???).  Can anyone help in determining why the fields are now grey and an image embedded in a field is not showing?

The following is an image of before and after (not showing the missing image though):

  and now what it looks like:

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Replies

replied on November 14, 2019 Show version history

Forgot to mention:  The pdf is sent to the LF repository with the embedded image showing.  The embedded image disappears when generating pages.  We usually delete the pdf portion after generating pages.  Prior to Jan 2019, the image did not disappear at this stage.

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replied on November 14, 2019

Workflow does not generate pages. Are you using the desktop client for it?

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replied on November 14, 2019

Yes, we are doing it manually.  Quite a pain, but we have to generate pages and remove the pdf in order to drop the application portion of the forms process in.

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replied on November 14, 2019

Did you upgrade the Laserfiche Client to a newer version in January? It's probably best that your reseller takes this to Tech Support so we can take a closer look.

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replied on November 14, 2019

I believe the upgrade to 10.4 happened in 2019 but early summer.

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replied on November 18, 2019

We'll take this up on your behalf with support. Connie, see the email I sent you.

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