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Question

Question

Error when submitting form externally

asked on November 5, 2019

We allow our users to submit forms from external devices, IE Phones through an anonymous user because they fill in their names manually. This has been working fine and still works fine on all other forms except for one. Today, I accessed the form and applied a test submission. The form did submit to a user task but on my external device it showed an error connecting to the source. It was attempting to access the intranet for the city instead of the external site we use. Does anyone have any insight on this isssue?

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Replies

replied on November 5, 2019

What exact error did you get (i.e., was it a Forms error, or a browser error)? Is that form set to direct to the "thank you" page like the other forms, or is it possibly redirecting to a URL?

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replied on November 5, 2019

I Actually Figured it out right after I posted it. Upon form submission, the form was set to route the user back to the intranet instead of routing them back to the city website/giving them the option to download the completed form.

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replied on November 5, 2019

That was my suspicion, glad you got it figured out!

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