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Question

Web Client send email size limit notice to user

Web Client Version 10
Updated November 6, 2019
asked on November 5, 2019

When sending documents through the Web Client instead of local Outlook (email) client, it tells the user the document was sent every time.  But if the document exceeds the Exchange size limit, the send fails and the user is never notified.  The only place a notice shows up is a rejected email in the service account email box which is not monitored.

We would like to see a feature added so that if the email size exceeds (or will exceed) the Exchange limit, the user gets notified so that they know the mail did not send and then can then handle getting the document out.

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Replies

replied on November 5, 2019

SMTP doesn't have a way to query for things like max email size. You can tell web client what the limit is with the "MaxMessageSizeBytes" settings property. It isn't exposed in the UI, but you can modify the configuration XML file manually. Just add MaxMessageSizeBytes="xxx" to the <MailSettings> node.

The user experience around email size limits is something we're looking to improve in the future. The challenge is that the export process can include things like format changes and page selections, so even knowing the limit it's hard to predict if an export will exceed that limit until we do the work.

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replied on November 5, 2019

Thank you Brian.  What config file exactly are we needing to modify to add the MaxMessageSizeBytes?

 

I do get that it is not possible to know the exact attachment size before it is downloaded/converted, but it is a problem when the user thinks they have sent a document and must depend on the recipient to let them know that the file was not received.

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replied on November 6, 2019

I found the WebAccessConfig.xml file where we can add this setting under C:\Program Files\Laserfiche\Web Access\Web Files\Config. For 20MB, do we need MaxMessageSizeBytes="20000"? 

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replied on November 6, 2019

That's the correct file. 20MB would be 20*1024*1024 = 20971520.

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replied on November 6, 2019

I made that change and was able to test successfully. Anything over 20MB will display an error to the user. Thank you Brian!

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