Forms 10.2

Correct that is what I am doing assigning the second form in a user task and sending the email but there is no link to the email. The only way for them to access it is through their inbox. The published link is to the original employee form so as far as I understand it there is no link to the second form.

Brian, can you send me a screen shot of your process map and the supervisor user task? 

Brian,

In 10.2 the email should include a "Click here to open this task in Forms" link at the very bottom that will link to the user task.

In 10.4 they added the ability to customize the location of the task link, but it should still be in the default location for the previous versions of Forms.

It comes down to the email message sent to the super that there is a form to complete. It doesn't put any link in. There is a box on the bottom you can check Show default task link      but this just opens a prompt for username and password to log into forms. Any attachment included is non-interactive and no link is automatically generated in the email.

The default task link will not show up when you're configuring the email, it will only display when the email is sent.

If they're getting a login prompt when they click the link, then either SSO is not enabled, or the browser is not passing the credentials to Forms.

If they log in when following that link, it will open the task; this is the same link, but you have to be logged in to complete the task.

Jason is correct. We do not have SSO enabled and our users have to login.  If using via the mobile app, they are already logged in, so they proceed right to the task.

I understand that which is why I've been testing it assigning myself the task and there is no link in the email I receive?   I don't know what SSO is but all I can do to get a link in at all is check the show default task link. If that is what you have to do then ok I understand the users would have to log into forms but that's not what the director wants. Anyway I have talked with tech support and been told there is no way to achieve what I'm trying without using the default link check box. I misspoke earlier also we are using v10.4 Thanks for the help.

10.4 allows you to put the link anywhere you want using one of the variables (if you click the ">" button at the top right of the email editor you can add the variable that will include the task URL).

However, I'm not sure what the expectation is on the part of the director. You cannot complete an assigned task if you are not logged into the system. Either you need to enable single sign on (SSO) to automatically log the user in, or they will have to log in manually.

The bottom line is that you have to be logged in to complete a task. 

Brian, I understand the frustrations of having unrealistic expectations from managers who are unfamiliar with Laserfiche Forms.  A large part of what we do is educate (and re-educate) our users to help them understand what Laserfiche can (and can't) do. 

But currently with what you're describing, it with sounds like something may be missing in your Forms configuration.  Can you reach out to your solutions provider to assist in evaluating your current configuration to make sure you can generate that link?

The task link would not go in the subject, and attachments are only for file uploads as you cannot "attach" a link to an email, only files.

The "gibberish" you're referring to is likely either the variable itself, or the unique identifier that is attached to the end of the URL; this unique identifier is what tells Forms which task to load.

If you drop the variable directly into the "Visual" portion of the email editor, it will appear as a variable but will be replaced by the URL in the email.

The "cleaner" option is to edit the HTML and insert the variable into the href attribute of an anchor tag (link) so you can have custom text in front of the link.

In either case, the resulting email will then contain the URL for the associated task.

If those links are not clickable, then the problem may be the formatting of your email content, or the settings in your email viewer.

I understand these issues can be frustrating, especially when the end users have unrealistic expectations, however I would ask that you consider how marking "there's no solution" as the selected answer could be misleading for any other people who encounter similar issues and come across this post.