Question

LFDS licensing error: Activation key does not match expected product class: Activation failed. (LFDS10)(LMO24)

Directory Server

Updated October 16, 2019

asked on October 11, 2019

Hi all,

I'm trying to license LFDS using a VAR kit activation key but I keep getting the following error:

Activation key does not match expected product class: Activation failed. (LFDS10)(LMO24)

I successfully generated a master license using the Activation Tool but I receive the following error when trying to use it:

Failed to import license file: Invalid master license. (Invalid master license.) (LFDS10)(LMO8)

I wasn't able to find anything specific to this situation after searching online, any thoughts/guidance will be greatly appreciated.

Thanks!

Rob

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Answer

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replied on October 15, 2019

In your list of Activation Keys, you should find a row for a product called "Dealer Demo - Rio Package" and that is the one you want to use.

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Replies

replied on October 14, 2019

Hi Rob,

I recommend reaching out to technical support for this issue.

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replied on October 15, 2019

Thanks, Chase, will do.

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replied on October 15, 2019

Hey Rob, one quick update on this. Our records show that the only activation for your company on the 11th was a Server key, not a master license key. Is it possible that you accidentally used the wrong key for LFDS/Activation Tool?

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replied on October 15, 2019

That very well could be the case, but our support lead pointed me to the activation key I tried in the first screenshot above.

What activation key would I use? I don't see anything like "Directory Server" in the Product Name column at https://support.laserfiche.com/activationkeys/.

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APPROVED ANSWER SELECTED ANSWER

replied on October 15, 2019

In your list of Activation Keys, you should find a row for a product called "Dealer Demo - Rio Package" and that is the one you want to use.

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replied on October 15, 2019 • Show version history

This specific error indicates that you are using an individual product key (such as the Laserfiche Server or the web client activation key) instead of a master license activation key.

The master license keys are under "Definition Licenses" (at the top), separated from "Product Licenses". This applies to both Rio master licenses and Avante master licenses (newly available).

We will look into making the page clearer.

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replied on October 16, 2019

Thanks everyone, appreciate all the help.

Bert--you hit the nail on the head, the key for the Dealer Demo - Rio Package worked, thanks!

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LFDS licensing error: Activation key does not match expected product class: Activation failed. (LFDS10)(LMO24)

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