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Discussion

Forms STS & Participant Licenses

posted on September 23, 2019

I'm trying to get forms working using STS.  On the initial install, I am the only user listed.  I try synchronizing users, but no users or participants synch.  I get an error message on the LFDS server saying:

 

Laserfiche.LicenseManager.DatabaseNotFoundException: Exception of type 'Laserfiche.LicenseManager.DatabaseNotFoundException' was thrown.
   at Laserfiche.LicenseManager.DatabaseManager.GetDatabaseByRealmName(String realmName)
   at Laserfiche.LicenseManager.LicenseManagerService.GetDatabaseByRealmName(LicenseManagerServiceCallArgs _args)
   at Laserfiche.LicenseManager.LicenseManagerService.DispatchFunction(LicenseManagerServiceCall func, LicenseManagerServiceCallArgs args)

Type:
Laserfiche.LicenseManager.DatabaseNotFoundException

Stack Trace:
   at Laserfiche.LicenseManager.DatabaseManager.GetDatabaseByRealmName(String realmName)
   at Laserfiche.LicenseManager.LicenseManagerService.GetDatabaseByRealmName(LicenseManagerServiceCallArgs _args)
   at Laserfiche.LicenseManager.LicenseManagerService.DispatchFunction(LicenseManagerServiceCall func, LicenseManagerServiceCallArgs args)

 

I have no problems with LFDS, so I'm not sure where the disconnect is.  I'm running 10.4. The Laserfiche Authentication Service and the Laserfiche Directory Server Service are both logged on as an account that has access to the license database.

 

Thanks for your help!

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replied on September 23, 2019

Please open a support case so we can help troubleshoot the issue. 

6.2.5
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