Question

In Forms, New Print Button doesn't always work

Forms Version 10

Updated December 12, 2023

asked on September 23, 2019 • Show version history

For LF Support? We have discovered that the new Print button (Vs 10.4.1.164) on forms steps does not work most of the time. In testing with our IT, we can report that Google Chrome and Windows Edge are the culprits. It seems if we test the Print button in Windows IE it seems to always work. Unfortunately, we cannot find a pattern as to when it will work in Chrome. We would try ten different examples in Chrome and one out of ten presses on the print button would result in a Print window opening. Then we would try the same form pages in Windows IE and it would open. But, sometimes, we would go back to Chrome and forms that we had tried and the Print button would not work, the print button would now work. No patterns, no rhyme or reason for when it would work.

We tried uninstalling Chrome and reinstalling the latest version. That did not help.

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Replies

replied on September 23, 2019

Does "Ctrl+P" always work for you(open the Print window) with Chrome?

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replied on September 26, 2019

Yes, all the usual print options do work, but result in a very ugly print job. I believe this is why LF added this print button for people (it was a Feature Request).

Just tested again today and cannot use the new LF provided print button (but, yes, I can print by doing the usual Ctrl+P or right click on the window and choose Print.

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replied on October 7, 2019

Cannot reproduce it, could you please check if there's any js error after you click the print button?

If so, please attach the error and we will do the further trouble shooting.

If not, please try to run

document.getElementById('mainFrame').contentWindow.focus();
document.getElementById('mainFrame').contentWindow.print();

in chrome DevTools Console to see if this script can always work.

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View 2 previous replies

replied on October 31, 2019

Sorry, I have been out of the office for a number of weeks.

Now that I am back, I also cannot reproduce this problem. I don't know what is different. We had even made sure we had the latest Chrome installed and so were sure it wasn't that.

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replied on October 31, 2019

There was a new version of Chrome released within the last couple of weeks, so it could be that the new version fixed the issue.

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replied on October 31, 2019

Thanks, Blake!

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replied on August 4, 2022

We're on Forms 11 and seeing this issue with some users, both in Chrome and in Edge. With one user the issue is consistent but with other users it appears to be sporadic. I notified our SP in case we need to submit a ticket to LF.

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replied on December 12, 2023

I just tested this again in Forms 11. The printer icon does nothing, and the console window only shows that a Mouse Up event occurred. I tried this as well and it did nothing:

document.getElementById('mainFrame').contentWindow.focus();
document.getElementById('mainFrame').contentWindow.print();

However, I am able to use the printer icon in Firefox and it works consistently. Unfortunately, Firefox is not a supported browser in our environment so it's not something I can roll out to our users.

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In Forms, New Print Button doesn't always work

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