Question

Error Message [The User name or password is incorrect] is returned when trying to log into Laserfiche Web Access (Web Client)

Laserfiche Web Client

Updated September 16, 2019

asked on September 13, 2019

Hi,

I am trying to log into Laserfiche Web Access (Web Client) using my domain account user name and password. I am able to log into the Laserfiche Client successfully without any errors; however I get this error when I try to log into Web Access (Web Client).

This behavior happens if I try to log into Laserfiche Web Access (Web Client) internally within the organization as well as if i try to log into Laserfiche Web Access (Web Client) from an external location.

I do not get any code for the error message. I would appreciate any help or suggestion. Thank you.

Sincerely,

Wissam

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Replies

replied on September 13, 2019

Are you entering your credentials in the form of domain\accountname? Is the web client machine on that domain?

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replied on September 13, 2019

Hi Brian, Yes the Web Client machine on this domain.

I tried both combination domain\accountname and accountname, I get the same error. Thank you.

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replied on September 16, 2019

Ensure your installed web client matches your repository version

Re-check over the Connection settings under your Laserfiche Web Client 10.4 Configuration.

You can also enable Diagnostics Logging, that may provide some clues.

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Question

Error Message [The User name or password is incorrect] is returned when trying to log into Laserfiche Web Access (Web Client)

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