Question

People are managing to submit forms with required fields blank

Forms

Updated December 29, 2023

asked on September 13, 2019

I'm having an issue with people managing to submit forms without selecting an answer for a required radio button.

After the submission step, there is an approval step that uses the "Make form read-only for users the task is assigned to" option. Since this isn't its own form, I can't set different required fields than the form used to submit. And, since it is read-only, the approver cannot fill in this required field themselves.

But, since there are forms being submitted that are missing the required field... they can't hit approve or reject.

I guess my questions are basically how are people managing to submit these forms without the required fields, what can I do to prevent it, and what is the best solution to fix them after they have already been submitted?

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Replies

replied on September 13, 2019

Is it possible that you're using a different field/token in the approval form from the submission form? That would explain how users are able to submit the first form, but the approver is not seeing any data in the corresponding field on their form.

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replied on September 13, 2019

It's not really possible, since it's not a copy of the submitted form, it's the same exact form for both steps of the process.

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replied on September 13, 2019

We've had this happen on a couple of our forms processes as well and have not been able to find out how yet. Until we can get it fixed we've either had them resubmit the form or we temporarily remove the read-only on the fields in the follow up task so that they can enter the information. I'm interested to see if anyone has any idea's on how to prevent this or what is causing it.

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replied on September 13, 2019

Is this a form filled out by a public user or a licensed user?

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replied on September 13, 2019

Ours are filled by public users.

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replied on September 13, 2019

They are being submitted by public users.

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replied on September 13, 2019

That makes it a bit harder to troubleshoot since you may not be able to replicate what the end user is doing. Are you able to look at the IIS logs and see what browser the end user might have been using?

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replied on September 13, 2019

Check the back-end validation on the Form to ensure it is set to "Validate User Input" or "Validate All" when submitted.

To do this, when viewing the Form Designer, click the gear icon to open the Form Settings:

Then choose the appropriate level of back-end validation:

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replied on December 12, 2023 • Show version history

Has anyone found a cause of this issue? We have anonymous users submitting forms with required fields blank. Forms professional 11 update 4. 99% of the time the process works as expected but the client is getting frustrated that we can't solve this. Form is set to "Validate All".

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replied on December 12, 2023 • Show version history

I work with Chuck but I wanted to tag @████████ and @████████ specifically to see what kind of fixes or workarounds you might have found. For us, it is one specific process that has this problem and turning on validation was not an answer for us.

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replied on December 29, 2023

If this is still happening it's infrequently enough I can't recall any examples lately (or course now it'll happen sometime in the next week :D). We never were able to find what was allowing it to happen though.

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replied on December 29, 2023

Part of our problem has been that it is so infrequent that we try something as a fix and then have to wait two or three months to find out whether it worked or not. We actually had them rebuild the process from scratch but it remains to be seen if that will help or not.

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People are managing to submit forms with required fields blank

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