You are viewing limited content. For full access, please sign in.

Discussion

Discussion

Home Screen

posted on September 13, 2019

I saw this post this morning https://answers.laserfiche.com/questions/164255/Is-the-Home-Page-coming-to-onpremise-Laserfiche which is asks a legitimate question about the Home Page feature demoed at Empower 19 and is currently available in the cloud.  

I'm a bit overwhelmed by the admins response - Locking the post and directing everyone to this post https://answers.laserfiche.com/questions/161792/home-screen-dashboard as they say it is a duplicate question.  That's fine, but there is still no answer from Laserfiche on that post either.  

Laserfiche if you are going to say a question is a duplicate of another at least have the courtesy to provide an answer. Possibly the question is being asked again because there was no answer originally.

This isn't the first time I've see this happen.  If Laserfiche Answers is supposed to be our "go-to" for technical help, I'd appreciate more participation from the Laserfiche side.

1 0
replied on September 13, 2019

Justin,

Thank you for the clarification, I appreciate it.  I think that Answers is a valuable resource and that those discussions are richer when Laserfiche representatives participate.  I would encourage Laserfiche to initiate a change from an "as time permits" scenario to having some dedicated technical positions which participate on Answers full time. I believe this is something that would greatly improve the support experience and help those of us implementing the solutions succeed and get the answers we're looking for faster.

As an organization with a huge investment in Laserfiche, I'm cheering for you to become more successful and keep improving the product we use daily. 

 

3 0
replied on September 13, 2019

I agree completely and I think we've built up a great community here! We've had the start of some internal discussions towards whether we can build it more into a specific role instead of the 'as time allows' scenario we have currently, so it's great to hear there's interest in that. 

3 0
replied on September 13, 2019

Hi Craig,

I want to clarify one thing - Your Laserfiche VAR or solution provider remains the go-to for technical questions. Laserfiche Answers is a great place to have discussions with fellow Laserfiche users or engage in questions or feature requests directly with our product or dev team, but there is no policy of Answers being the go-to for technical questions. Specifically, there's no one charged with 'monitoring or addressing posts on Answers' - it's something the members of the dev and product team do as time permits. Just wanted to clarify that.

We do have a policy of merging duplicate threads into one so that any future conversations or discussions are in one place and not spread across multiple threads. That doesn't necessarily mean that every thread will have answers or comments specifically from the product or dev team, but it's to ensure that any discussions or conversations are in the same place and not spread across multiple threads.

To the question on the Laserfiche home page - currently it's tied very tightly into Laserfiche Cloud as (among other reasons) it relies on being able to know where all of the Laserfiche components are located, how they are configured, and how to communicate with them. We're investigating ways we can provide it to on-premises installations as it's a pretty exciting feature we want to be able to bring to all Laserfiche customers, but we don't have a solid answer as of yet. We'll definitely provide information and add it to our roadmap as we find ways to bring it to the on-premises scenario. 

2 0
replied on September 13, 2019 Show version history

Justin,

Just to clarify; as a Laserfiche VAR and PDP I have been directed at various times by the Laserfiche support and marketing staff to use the Answers website as a technical resource when trouble-shooting issues before submitting a support ticket.

1 0
replied on September 13, 2019

Thanks for the info Cliff,

There are certainly some topics where the general policy is to direct people to answers - specifically SDK/coding related questions - but I wouldn't suggest it's the best place to go to for general troubleshooting across the board. Sounds like I need to discuss within the organization. 

2 0
You are not allowed to follow up in this post.

Sign in to reply to this post.