Question

Office Integration causes users to be unable to save to a network drive over VPN

Integrations

Updated September 13, 2019

asked on September 12, 2019

We have a client who has come across an unusual error. When their users VPN into the system, open a word document, and try to save it to a network drive, they are unable to do so if the Laserfiche Office ad-in is enabled. They receive the error message:

"There has been a network or file permission error. The network connection may be lost"

Disabling the Laserfiche ad-in solves the issue.

They aren't opening the file from laserfiche, saving to laserfiche, or interacting with the Laserfiche ad-in at all, really, but simply having it enabled causes this issue. Any ideas of what might be causing this?

office ad in error.png (71.43 KB)

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Replies

replied on September 12, 2019

Hi Linnea,

Could you please provide the versions for Word and the Laserfiche Office Integration?

You can find the latter here:

Does the issue affect only Word or does it also impact other Office products such as Excel?

I would also check the Windows -> Application event log to see if there are any error messages with additional detail.

Cheers,

Sam

replied on September 13, 2019 • Show version history

Hi Sam!

The error occurs both in 2013 and 2016 versions of Word. The Laserfiche office integration is version 10.4.0.50, and they are running a 10.4.1 for the server. The same error is occurring in other office products as well.

There are no error messages in the event log, but there is a Microsoft office 15 Alert logged:

There has been a network or file permission error. The network connection may be lost.
(T:\Human Resources\BTS\...\TEST doc.docx)

200932

15.0.5163.1000

aaw8d

Thanks!

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