Profile Creation Wizard and Can't Add Source Application

asked on September 12, 2019

New install of Connector 10.3 on a Windows 10 device. When I try to create a new profile using the wizard I get to the Add Source Application screen where I'm supposed to drag the target to the application. When I drop it on any application nothing happens. I turned on tracing and it looks like it's enumerating windows.

I also fired up the LF Connector Test Utility. That works just fine. It detects window names and everything and I was able to successfully OCR extract text from a window in the app I want to use as my source.

Any ideas why the problems with the profile wizard? I've run things as admin and I've also made myself local admin with no luck.

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replied on September 16, 2019

Hi Nate,

I ran into a similar issue that I'm currently working with Laserfiche Support on to troubleshoot. Are you trying to use a Microsoft Surface, by any chance?

Thanks,

Molly

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View 1 previous reply

replied on September 16, 2019

Yep, it seems to be an issue with Surfaces. I've been able to replicate it on a few different devices. I would reach out to your VAR or Solution Provider to open a case.

Good luck!

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replied on September 16, 2019

I submitted a ticket with our VAR. Thanks for the info!

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replied on September 19, 2019

Running into this same issue with a Lenovo Thinkpad P52. Already opened a case with Laserfiche, they confirmed that they are working with their development team to find a solution.

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Profile Creation Wizard and Can't Add Source Application

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