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Question

High CPU Usage

Laserfiche Version 9 Administration Search and Retrieval

Updated September 12, 2019

asked on September 12, 2019

Hi every one I am maintaining the Laserfiche to our organization and i notice that sometimes a very high cpu usage occurs and i dont know how to resolve it but to restart the service. any idea?

The server is running on 20 Core Virtual machine

and 16 GB of RAM the client and the sql are on one server

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replied on September 12, 2019

The high CPU usage could be normal activity, or it could be a bug, it's hard to say. To troubleshoot it further, please open a support case so we can get a process dump for LFS.exe.

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replied on September 12, 2019

Thanks Robert, Can I open a support case directly? Our local vendor is suggesting to separate the application and the database.

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replied on September 12, 2019

Your vendor should be able to open a case.

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replied on September 12, 2019

my vendor said that laserfiche dont do remote support.. only chat support

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High CPU Usage

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