ignore a stage from operational report

asked on September 9, 2019

Hi All,

I am wondering if you can remove a stage from the operational report? or use something to ignore it?

We have a process that requires users to submit an access request and they must provide a deadline.

20 Days before their access is due to expire the process then emails a reminder and notifies the relevant departments. This means that the process can at times be kept live for up to a year.

The only way I have figured to do this is to have a timer event following the final stage that triggers 20 days before "access expiry date". Meaning the Operational stats are skewed and showing an extremely long average instance duration.

Thanks

Mark

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replied on September 9, 2019

Are there any additional steps in the Forms business process after the reminder? The instance duration will inevitably be affected if you keep the process active for so long, but there are other things you could do to schedule a reminder if that's the end of the process.

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replied on September 10, 2019

Hi Jason,

I have the timer event and then an email reminder that the expiry is due within 20 days. Following this a final reminder is emailed on the day of expiry to advise that access needs to be removed.

I am sure we can just ignore the extremely long date for reporting but was just hoping there was a way to maybe hide it

Thanks

Mark

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replied on September 10, 2019

Well, if you really don't want the date to affect reporting, then instead of delaying the business process, you could use a Workflow Service task instead.

You can configure the business process to start a workflow (without waiting for it to complete) which would pull the dates and variables needed to delay the emails.

By splitting it off to a workflow, you would address the issue with long report times and just use the delay and email tasks in the workflow instead.

If the last to events are just delayed emails, it shouldn't really affect functionality.

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ignore a stage from operational report

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