I am wondering if you can remove a stage from the operational report? or use something to ignore it?
We have a process that requires users to submit an access request and they must provide a deadline.
20 Days before their access is due to expire the process then emails a reminder and notifies the relevant departments. This means that the process can at times be kept live for up to a year.
The only way I have figured to do this is to have a timer event following the final stage that triggers 20 days before "access expiry date". Meaning the Operational stats are skewed and showing an extremely long average instance duration.