In WEbclient 10.4 I'm getting the message "The documents were sent to the OCR queue" after I select a document to be OCRed, why?
The document actually never goes through the OCR process.
OCR in the Web Client is not done locally, it is done by DCC. In order to be processed by DCC it needs to be sent to a queue so that an available worker can perform the work and return the results.
As to why the work is not being done... Have you verified that DCC is installed and configured correctly, and is working?
To expand on Devin's comment, the reason OCR is handled this way in the Web Client is that OCR is a very resource-intensive process.
Offloading Web Client OCR to a DCC ensures that OCR tasks will not consume server resources needed to support the web application, which could very easily impact overall system performance.
With the desktop client, the OCR can occur locally on the PC, so there is no burden on the servers and therefore minimal impact.
Hi Devin, I'm the IT person who worked with the migration to the new server for LF for Laura. I'm still in the learning phase so what you mentioned regarding DCC helped. It was installed but it was not setup during the process. After setting it up, it looks like it's processing the jobs. Thank you very much!