Laserfiche Tab missing in Excel

asked on August 23, 2019

We are noticing the following on some machines:
Windows OS 10 and LF 10.4
Office Plugin works fine for Word and not excel 2010.

In Word, there is a Laserfiche tab with appropriate ribbon items. Excel 2010 has no Laserfiche tab or ribbon items. When an .XLSX or .XLS file is opened from the Web client, a blank Excel document is opened.

It’s a Lenovo Desktop with Windows 10 (latest updates) with Office 2010 and they are using Chrome. They have tried reinstalling the Plugin and using Internet Explorer instead.

In the Event Viewer they get this error

Windows Error Reporting:
“Fault bucket 2258224597313346139, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: EXCEL.EXE
P2: 14.0.4756.1000
P3: 4b9c08e8
P4: Laserfiche.Excel2010Plugin
P5: 10.4.0.50
P6: 5c0a2a83
P7: 6
P8: 0
P9: System.TypeLoadException
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5D9.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5F9.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA607.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA628.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_e79351afa8e0a9446852cd442d8d266998c63fe_00000000_2884a75f

Analysis symbol:
Rechecking for solution: 0
Report Id: 0b13ac28-8d56-40be-9c2e-215863dc1f6d
Report Status: 268435456
Hashed bucket: 25c1b10b2669db1fff56d34e81e95a5b
Cab Guid: 0
“

Application Error:
“Faulting application name: EXCEL.EXE, version: 14.0.4756.1000, time stamp: 0x4b9c08e8
Faulting module name: KERNELBASE.dll, version: 10.0.17763.652, time stamp: 0x57e2061a
Exception code: 0xe0434352
Fault offset: 0x0011fd82
Faulting process id: 0x13a4
Faulting application start time: 0x01d559c6d4403ee2
Faulting application path: C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 05268d09-57fb-40aa-ac51-8e47b8275868
Faulting package full name:
Faulting package-relative application ID: “

.NET Runtime Error:
“Application: EXCEL.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeLoadException
at Laserfiche.OfficePlugin.Excel2010DocumentSaver.Dispose(Boolean)
at Laserfiche.OfficePlugin.ExcelOperationBase.Finalize()”

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replied on September 26, 2019

Have you figured out what was going on here? We are testing on 10.4 (currently on 10.2) and for some reason the Laserfiche tab in Word is missing, similar to what you have run into with Excel not having a tab. Outlook and Excel have tabs on the new install, but after uninstalling and reinstalling Laserfiche and plugins (and rebooting between each change), I keep getting the same result (no tab in Word). When I try to open a Word document from Laserfiche, I get the following error details:

The Laserfiche Office Integration has not been installed correctly, or is misconfigured. If you installed it while you had a Microsoft Office application open, try closing and re-opening that application.

at Laserfiche.OfficePlugin.WebAccess.Monitor.WordProxy.DoWork(String command)

at Laserfiche.OfficePlugin.WebAccess.Monitor.MonitorApp.Main(String[] args)

Please let me know if you found a solution. Thank you, Kristy

LF Office integration error.jpg (17.51 KB)

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replied on September 27, 2019

Hi Douglas, we figured out how to fix this today. In Excel, go to your "Account Settings" (mine show when I click on my name at the top right hand side of screen), click "Options" then "Add Ons". For some strange reason, Microsoft had disabled my Laserfiche Word Add on out of the blue. Our IT department found that there was an additional add-in "Laserfiche.Officeplugin.Launcher" that was being set to disabled on my laptop. They switched it's registry flag to always enabled, which is now preventing the plugin from being disabled on that machine. They have added this to their group policy to try and force enable that plugin on all machines. Hope this helps.

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replied on September 30, 2019

Thanks Kristy. I have sent this along to my customer. I will let you know if it works

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replied on September 30, 2019

Hi Kristy

It could be my customer is having a different issue he checked and that plugin is flagged as enabled. The issue is that the tab is not labelled ‘Laserfiche’ and all the ribbon items are blank.

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