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Question

Question

Forms "Assign to Me" feature

asked on August 19, 2019

Is there a way to turn-off the "Assign to Me" or "Reassign" feature in Forms? We have an older 9.x process that is assigned to multiple individuals, and end-users are used to seeing all available forms in the 9.x inbox queue. In 10, if a user assigns a form to themselves, but doesn't complete an action, the form disappears from the available tasks in the "Unassigned Task" queue, and other users, capable of completing the task, can no longer see the Task/Form. Is there a way around this?

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Answer

SELECTED ANSWER
replied on August 20, 2019

Not really. On the My Tasks side of Inbox, if a task is claimed (assigned to me), it moves from the available/unassigned list to the open tasks list for that user to complete. Users should claim tasks when they are ready to complete the work. 

If you go to the Team Tasks side of Inbox, you can see all the assigned and unassigned tasks to a specific team. I'm not sure if that helps because it sounds like you aren't using teams, but a list of users to assign the task to. 

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replied on August 21, 2019

Thanks Jared!

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