WebAccess Error

asked on August 14, 2019

I'm receiving this error when trying to launch WebAccess / WebAdmin:

Notice the screen shot at the bottom: Version Information. the ASP.NET version is 4.7 while the .NET Framework is 4.0

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 8/14/2019 10:14:55 AM
Event time (UTC): 8/14/2019 3:14:55 PM
Event ID: bb93314e6ec44a89ba8619060dc68b6a
Event sequence: 2
Event occurrence: 1
Event detail code: 0

Application information:
    Application domain: /LM/W3SVC/1/ROOT/Laserfiche-2-132102692950666316
    Trust level: Full
    Application Virtual Path: /Laserfiche
    Application Path: C:\Program Files\Laserfiche\Web Access\Web Files\
    Machine name: ABAPP18

Process information:
    Process ID: 8224
    Process name: w3wp.exe
    Account name: IIS APPPOOL\WebAccessAppPool

Exception information:
    Exception type: HttpException
    Exception message: The type initializer for '<Module>' threw an exception.
   at System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app)
   at System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers)
   at System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context)
   at System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context)
   at System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)

The type initializer for '<Module>' threw an exception.
at Laserfiche.WebAccess.Global.Application_Start(Object sender, EventArgs e)

The C++ module failed to load during appdomain initialization.

   at <CrtImplementationDetails>.ThrowModuleLoadException(String errorMessage, Exception innerException)
   at <CrtImplementationDetails>.LanguageSupport.Initialize(LanguageSupport* )
   at .cctor()

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
   at MS.Internal.NativeWPFDLLLoader.LoadNativeWPFDLL(UInt16* relDllPath, UInt16* baseDllPath)
   at MS.Internal.NativeWPFDLLLoader.LoadCommonDLLsAndDwrite()
   at CModuleInitialize.{ctor}(CModuleInitialize* , IntPtr cleaningUpFunc)
   at ?A0xd45e7b09.CreateCModuleInitialize()
   at ?A0xd45e7b09.??__E?A0xd45e7b09@cmiStartupRunner@@YMXXZ()
   at _initterm_m((fnptr)* pfbegin, (fnptr)* pfend)
   at <CrtImplementationDetails>.LanguageSupport.InitializePerAppDomain(LanguageSupport* )
   at <CrtImplementationDetails>.LanguageSupport._Initialize(LanguageSupport* )
   at <CrtImplementationDetails>.LanguageSupport.Initialize(LanguageSupport* )

The specified procedure could not be found

Request information:
    Request URL: http://localhost/laserfiche/
    Request path: /laserfiche/
    User host address: 127.0.0.1
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: IIS APPPOOL\WebAccessAppPool

Thread information:
    Thread ID: 159
    Thread account name: IIS APPPOOL\WebAccessAppPool
    Is impersonating: False
    Stack trace:    at System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app)
   at System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers)
   at System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context)
   at System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context)
   at System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)

Custom event details:

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replied on August 14, 2019

Do you know what changed since it was last working? Any Windows updates?

Process Monitor might be able to show you what dll couldn't be loaded (if you know how to use it), but the "specified procedure could not be found" suggests that the dll exists but is missing an export. I don't think that would be visible in a PM log.

If you don't get anywhere, I'd suggest working with your solution provider to open a support case. If it's a VM, it might be easier to just replace the server.

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