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Question

Question

Determine Restricted Named user allocation in LFDS

asked on August 12

Hello
 I'm trying to determine where Restricted licenses are used up in our Rio system (LFDS 10.3.0.110). The summary page indicates that there are 19 Restricted licenses being used.

 There are no Restricted directory named users in the system

 Likewise, there are no Restricted repository named user licenses allocated to any of the Laserfiche servers

 Is there anywhere I should be looking to see where the Restricted named user licenses are being consumed?

 

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Answer

APPROVED ANSWER SELECTED ANSWER
replied on August 13 Show version history

It looks like that filter bug is only present in LFDS 10.3.0 and has been fixed in 10.3.1 and up.

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Replies

replied on August 12

It looks like you have created 10 Organizations. If you allocated licenses to a specific organization, they will show as "in use" when viewing the availability on the Root organization, and will not be available to applications unless you are registering the application to that organization.

You can see where your user licenses are allocated using "Generate usage report" (on the organizations tab):

 

You can change organization allocations by selecting that organization and going to its Licenses tab:

Then update or remove the number there and save.

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replied on August 13

Thank you for the response, Brianna. I checked all the organizations and they do not have any Restricted licenses allocated. I downloaded the Usage Report using mentioned in your reply and it says that all of the licenses are allocated at the Root level. Where else could I look for them? Is there any way to free them up? 

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replied on August 13

Hi Philip,

Did you ever have those licenses allocated intentionally? Try restarting the LFDS service and see if those licenses get freed up.

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replied on August 13

Hi Chase / Brianna 
 We found the issue. If a user has both a Forms authenticated Participant license and a Restricted license, their names don't show up in either filter under Accounts > Users.

Could you check / validate this and if so, file a bug to have it fixed in a future version of LFDS? 

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APPROVED ANSWER SELECTED ANSWER
replied on August 13 Show version history

It looks like that filter bug is only present in LFDS 10.3.0 and has been fixed in 10.3.1 and up.

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replied on August 14

Thanks Chase. I'll upgrade the LFDS and try it out. 

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