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Question

Question

Retrieve values from same fields in multiple PDF pages

asked on August 9 Show version history

I had a workflow working for years that retrieved values from drop-down fields repeated across multiple pages in PDFs working like a champ, but since around mid May I noticed that only default values <?> are incorrectly retrieved from fields:

Fields names and values in PDF form

Page 1

Type a = Value 1

Type b = Value 2

Type c = <?> 

Type d = <?> 

Type e = <?> 

Type f = <?> 

Type g = <?> 

Type h = <?> 

Type i = <?> 

Type j = <?> 

These same values repeat on page 2 with the same field names

Type a = Value 1

Type b = Value 2

Type c = <?> 

Type d = <?> 

Type e = <?> 

Type f = <?> 

Type g = <?> 

Type h = <?> 

Type i = <?> 

Type j = <?> 

 

When retrieving values (as shown below), the workflow only displays the default values in the retrieved multiple value token.

 

 

 

Important Remarks:

 

1) I tested the workflow retrieving values from a one-page PDF and it works perfectly.

2) I tested the workflow including page 1 in PAGE column when retrieving from a two-page PDF and the results is still wrong (as shown above).

3) No changes had been done to this workflow. What could have possibly happen? Any ideas?

 

Thank you for your help.

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Replies

replied on August 12

You might see if you can dig up an old version of the PDF, from before it stopped working, and re-process that. Either there was a change in how Laserfiche is reading the PDFs, or there was a change in the source application that is affecting how the PDFs are generated.

How are you extracting the data from the PDF?

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