Question

Viewing PDF's in Web Client 10.3.1 via IE causing issues

Web Client

Updated September 26, 2019

asked on August 7, 2019

Hello,

We have a customer who is having the following issues, viewing PDF's via their 10.3.1 Web Client in IE:

1. They can see all the page thumbnails but it doesn't let them jump to pages past the halfway point in the document.

2. It also doesn't let them scroll down past a certain page either

3. It also is overlapping pages in the document viewer, cutting off pages along the way

If they view the same PDF's in Chrome, they do not encounter these issue.

I have seen other posts regarding Printing via WC in IE causes issue, but wanted to see if there are known issues with viewing PDF's via 10.3.1 WC in IE?

Thanks,

Jeff Curtis

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Replies

replied on August 8, 2019

There are some visual quirks in Web Access it seems. Changing the thumbnail column display to 1 versus 2 has resolved this issue in the past, as well as fiddling with the browser zoom settings.

It just seems to work much better in Chrome than IE, but chrome has exhibited these quirks before. It can make it seem like pages are missing or overlapping, like being scanned in incorrectly, but these visual checks should be made.

Going to the desktop client has shown these problems to be cosmetic, rather than a problem with the document itself.

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replied on September 25, 2019

Do they see this behavior with all documents, or only really large ones? I haven't seen this myself, but I recall that IE has smaller limits on the allowed size of display areas that might explain the "can't scroll past a certain page" if the document in question has thousands of pages.

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replied on September 26, 2019

Yes, the documents in question do tend to be the larger reports, in the thousands of pages.

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replied on September 26, 2019

For continuous scrolling to work, all of the pages need to be stacked into a single browser element. The maximum size element that the browser allows will dictate how many pages will be visible, and those limits are hard to track down. This SO answer seems about right for Chrome. Since pages run about 1000px each, Chrome will be able to display about 33000 pages. Edge's limit seems to be much lower, and will run into trouble at something more like 2000 pages.

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Viewing PDF's in Web Client 10.3.1 via IE causing issues

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