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Question

Question

Line showing on doc after scan

asked on August 7, 2019

I have a user who is scanning documents into Laserfiche. After they get scanned in there is a vertical line visible down the entire length of the page that is not on the original document. At first I thought maybe it was from the scanner but she can scan the same document to a share outside of Laserfiche and does not get the line in the final scanned document. Please see attachments.

 

Has anyone else had this issue? What caused it? How do you solve it?

Thanks!

TestScanToLaserfiche.png
TestScanToShare.PNG
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Replies

replied on August 7, 2019
  1. The scanner is dirty. 
  2. The software you are using to scan to share is doing image cleanup
  3. Laserfiche isn't using the scanner software for image cleanup

 

That is my best guess.

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replied on August 7, 2019

If you have a look in the three dark Section headers in the second sample you can still see the line.  The second sample has different image cleanup and has deleted the rest of the vertical line so it appears OK.

As per Erik, the scanner is dirty.

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