Question

Error 6000 when trying to download reports using Laserfiche 10.3 client

Version 10 Laserfiche Search and Retrieval

Updated March 2, 2021

asked on August 5, 2019

Good morning,

Hoping someone can help us out. Whenever we try to download a report using the LF 10.3 client, the download fails and LF shows the following error. Does anyone know what might be causing it to fail? Thanks in advance.

Error Code: 6000

Error Message: Object reference not set to an instance of an object.

Unknown error. [6000]

------------ Technical Details: ------------

LF.exe (10.3.1.479):

Call Stack: (Current)

CMainFrame::GenerateReportHelper

Call History:

SetProfileValue

CAttachedRepository::AddProfile

LFFlushPrivateProfile

CAttachedRepository::UpdateProfile

GetOptionString ([Settings]ListExportDelimiter)

CAttachedRepository::GetProfileValue

GetOptionString ([Settings]DebugClientHelper)

GetOptionString ([Settings]ClientHelperTimeout)

0 0

Replies

replied on August 5, 2019

I have not heard of this particular error. Please open a support case so we can get trace logs to troubleshoot the issue.

0 0

replied on August 5, 2019

Hello Robert,

I am the VAR who has a support case opened on our end for this.

I will open the case with LF.

Should I enable LFSO tracing and then try to replicate the issue and grab the logs for the case?

Thanks,

Jeff Curtis

0 0

replied on August 5, 2019

Yes, LFSO tracing is the most helpful. A video would also be useful because it could be a specific column or report type that causes the issue.

0 0

replied on March 2, 2021

@████████ when can we expect the hotfix? I am experiencing this bug as well.

My workaround was to print the PDF to the Adobe PDF printer and then use that file. The DocuSign envelope ID gets stamped at the top of the first page.

Hope this helps.

0 0

replied on March 2, 2021

There is no support case for this yet (that I know of), if you can reproduce this please open a case so we can get the logs to troubleshoot it.

1 0

replied on June 1, 2020

Did you ever get a solution on this? I have a user having the same issue.

0 0

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Error 6000 when trying to download reports using Laserfiche 10.3 client

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