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Question

Question

User Not Receiving Email to Approve Purchase Order Form

asked on August 2, 2019

Hi all,

I have a purchase order form/process that has been working just fine for months.  I recently changed the role of one of the steps of the process from one user to another (I have done this exact same change previously), and now the newly assigned user to the step in the process does not receive email notifications when she has a PO to approve.  This isn't an issue for any other approvers in the process, or users whom submit PO's.  I have 50 licensed users and only this one is not receiving email notifications.  Any thoughts on what could be causing the issue?  Thanks !

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Replies

replied on August 5, 2019

Hi Peter,

 

Have the problem user login to forms, and natigate to account, and check the email is shown in there.

 

 

Cheers!

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replied on August 6, 2019

Thanks for the reply.  It seems to be an issue with our outlook/exchange server. Should have clarified that earlier.

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